The reform of insurance contract law – why have consumers waited so long?
Peter J Tyldesley

The Financial Ombudsman Service and general insurance (CII members only)
Peter J Tyldesley and Saira Paruk

The Insurance Ombudsman Bureau - the early history
Peter J Tyldesley
(.pdf, 117kb)

Insurers liable for mortgage advice,
Peter J Tyldesley

The PIA Ombudsman: a reduction in investor protection?
Peter J Tyldesley
(.pdf, 607kb)